SpeedyVite® subscriptions are super easy to manage.

You can modify or cancel your subscriptions anytime. There is no obligation. Subscriptions are renewed automatically. Gift cards may be applied to any order easily by texting / emailing / calling them in at any time. Any new / future promotions will be applied automatically where applicable. Our simple subscription portal puts you in charge.

In the customer portal you can easily: Edit, Pause or Cancel your subscriptions. 

2 easy ways to access your customer portal:

• Access by Logging in:  [if you have an account]
  1. Log in at the top of this page;
  2. Access your subscriptions here (link will also be on the My Account Page, on the right, once signed in).
• or by Secure direct link:  [new one or original email] 
  1. Request secure direct link here, then you'll be able to enter your email address (used when you subscribed), to get an email with a link which will allow you to see subscriptions linked to your email address.
  2. Alternatively you can search your email and access your original magic link which you received in the email that was sent to you when you placed an initial subscription order in the shop.

Need some assistance?

• We're available to help! Request assistance now 

How subscriptions work

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below.
See above for accessing the customer portal (via login, if you have an account, or requesting a temporary direct link, or through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

 

How do I update my card?

- Go to Manage Subscriptions,
- Sign in, 
- On the bottom right or each subscription, under payment method, you'll see your payment card; click Edit to update. (Reference picture above)

Our Customer Care Philosophy:

When I was a kid working in my dad's shop, he taught me: "The customer is always right." I've since learned, that's the best way to run a good business.

Finally, a company that you can contact easily for friendly old-school customer care. Please note: Phone & text is usually the fastest during the week; We give personal responses to all messages, not canned "farmed out" responses from 3rd parties. We try to be as speedy as possible, many times after hours, but we're not perfect, and apologize when we drop the ball; but please know that this is never ever intentional; and if the matter is urgent and you're not getting an instant response, feel free to use all methods of contact! If we're not in, we will deal with it soon as we see it. You are extremely important, you are our top priority and we're super grateful for you being a SpeedyVite customer! - Adam Speedy, Owner