Refund policy
RETURNS & REFUNDS
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RETURNS AT A GLANCE
- Standard SpeedyVite items: 30-day return window.
- Changed your mind? Unopened and unused standard items may be returned within 30 days.
- Something wrong with your order? Contact us and we'll review the issue and, where appropriate, replace or refund it.
- No restocking fee on standard SpeedyVite returns.
- Partner Warehouse items: Return eligibility, timing and instructions may vary by item. Please contact us before returning one.
- Need help? Email info@speedyvite.com. SpeedyVite is your point of contact.
Please see the full policy below for complete details.
OUR PROMISE
“We stand behind every product we sell. If there’s ever an issue with your order, we’ll make it right.”
- Adam Speedy
Founder of SpeedyVite
STANDARD RETURNS
Unopened Items / Change of Mind
Changed your mind? No problem.
We accept returns of unopened and unused standard SpeedyVite items in their original packaging within 30 days of purchase. A receipt or proof of purchase may be required.
To start a return, email us at info@speedyvite.com or use your SpeedyVite account.
Return shipping costs may be deducted from your refund, or standard SpeedyVite items may be returned to:
SpeedyVite Returns
PO Box 268
Plantersville, TX 77363
Important: Please do not send Partner Warehouse items to this address unless we specifically instruct you to do so.
PRODUCT ISSUES
If there is an issue with the product itself, please contact us within 30 days so we can review it.
We may ask for photographs, additional information, or for the item to be returned for inspection. If a product issue is confirmed, we may offer a refund or replacement, as appropriate.
Natural Herbal Products
Many SpeedyVite products contain natural herbal ingredients, and individual responses can vary.
Sensitivity, intolerance or an individual reaction to a particular ingredient is not, by itself, considered evidence that the product is defective. If you experience an adverse reaction, discontinue use and seek appropriate medical advice where necessary.
DAMAGED, WRONG OR DEFECTIVE ITEMS
Please inspect your order when it arrives.
If an item arrives damaged, incorrect or defective, contact us as soon as possible at info@speedyvite.com.
Please include photographs where practical so we can evaluate the issue quickly.
We may require the item to be returned for inspection. If the issue is confirmed, we may provide a refund or replacement, as appropriate.
For Partner Warehouse items, SpeedyVite may coordinate with the supplying warehouse as needed.
PARTNER WAREHOUSE ITEMS
Some select items are stocked and shipped directly from one of our Partner Warehouses.
Return eligibility, return windows, return shipping arrangements, return addresses and other return options may vary depending on the item and the supplying Partner Warehouse.
SpeedyVite is still your point of contact.
If you need to return a Partner Warehouse item, please contact us first at info@speedyvite.com or through your SpeedyVite account so we can confirm eligibility and provide the correct return instructions.
Please do not send Partner Warehouse items to our Plantersville return address unless we specifically instruct you to do so.
Where a Partner Warehouse item has different or more restrictive return terms, those item-specific terms apply. If a return request is declined by a Partner Warehouse, SpeedyVite will review the request before it is closed.
REFUNDS
When Your Refund Is Processed
Once we receive and inspect your return, or receive the applicable return confirmation from a Partner Warehouse, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund, plus any additional processing time required by your bank or credit card company.
If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at info@speedyvite.com.
Late or Missing Refunds
If you have not received an expected refund, first check your bank account and then contact your credit card company or bank, as posting times can vary.
If you have done this and still cannot locate the refund, please contact us.
Partial Refunds
In certain circumstances, only a partial refund may be appropriate, depending on the condition of the returned item and the circumstances of the return.
SALE ITEMS
Eligible sale items are refunded based on the price actually paid, not the product's original retail price.
EXCHANGES
Where a product issue is confirmed, we may replace the item with the same product when appropriate and available.
If you simply want a different item, the quickest option is generally to return the eligible original purchase and place a new order.
Exchange availability for Partner Warehouse items may vary.
GIFTS
If an eligible item was marked as a gift and shipped directly to you, a gift credit may be issued for the value of the approved return.
If the gift order was originally shipped to the gift giver, any applicable refund may be issued to the original purchaser.
Gift cards cannot be returned or refunded except where required by law.
INTERNATIONAL RETURNS
International return eligibility and shipping arrangements may vary depending on the destination and item.
Items returned to sender may be refunded excluding original shipping costs, subject to this policy and applicable law.
For Partner Warehouse items, international return eligibility and instructions may vary. Please contact us before sending anything back.
NEED HELP?
We're easy to reach.
Email us at info@speedyvite.com and we'll be happy to help with your return, refund or order issue.
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